Not a support ticket. Not a one-off project. A real ongoing relationship — where I know your stack, I'm watching your back, and you can reach me when it matters.
The VIP Retainer is for the ones who've figured out that's the wrong way to do it. Instead of scrambling to find someone when your site goes down or your plugin update breaks checkout, you've got someone who already knows your setup, already has access, and is already paying attention.
This is what it looks like to have a technical co-founder without hiring one. Weekly Zoom calls if you want them. Quick voice notes. Screen shares to walk through a decision. A standing thread where you can drop questions as they come up — not batch them into a ticket once a week.
I keep a small number of clients at this level on purpose. When you're a VIP client, I know your stack. I remember what we decided last month and why. I notice when something looks off before you do.
"The one-off services solve specific problems. The retainer is for when you want someone who gives a damn about your business the other 29 days of the month too."
SMS, voice, FB Messenger, Google Chat — whatever you use. Everyone else gets email. You get everything.
Often within minutes during the day. Always same-day. When something's on fire, you reach me the fastest way — and I respond.
Weekly check-ins, ad-hoc screen shares, planning sessions — the door is open. Call time counts against your included hours.
Maintenance, fixes, updates, calls, questions — whatever needs doing. Unused hours don't roll over, but they rarely go unused.
I check in on your site before you have to ask. Uptime, security, plugin updates, performance — caught before they become problems.
Vendor pitch you're unsure about? A tech decision that needs a second opinion? I'm the person you message before you commit.
After a month working together I know your stack, your goals, your constraints, and what you care about. That context is worth more than any individual hour of work — because every decision we make is informed by everything that came before it.
The slot limit is real, not a tactic. I keep a hard cap of 5 VIP clients. That's not manufactured scarcity — it's the number where I can genuinely stay on top of what's happening in each person's business. At 6, I start to slip. I don't let that happen.
The 3 hours aren't a ceiling. Anything beyond included hours is billed at my standard rate. Most months, 3 hours covers everything. Some months there's a project and we go over. You'll always know before we start.
The minimum term is 3 months. Not because I need a lock-in — because it takes about that long for the relationship to become genuinely useful. Month one I'm learning your setup. Month two we're in a rhythm. Month three is when you start to feel it. After that, it's month-to-month with 30 days notice to cancel.
After checkout you'll hear from me within one business day to get started. Questions first? Send me a note →
If you have a specific one-time problem — a WordPress audit, an email deliverability issue, a new Google Business Profile — the fixed-price services are a better fit. The retainer is for ongoing relationships, not one-off projects.